Amr Darwish: Digital Shift Moves Egypt’s Government Services From Queues to Apps

Egypt has seen a major digital transformation in government services in recent years, according to MP Amr Darwish, who described a shift from waiting in queues to accessing services through applications.

Darwish, a member of the House of Representatives, said the aim was no longer simply to move a service from paper onto a screen.

His remarks framed digital transformation as a broader change in how citizens access government services, rather than just a switch in the format of official transactions.

The contrast between queues and apps highlighted the move away from traditional service counters toward digital channels. Darwish did not identify specific services or provide figures measuring the scale of that shift.